FAQs
What if we need or want more photos or video clips than what is offered in the packages?
We know how valuable your time is, so we created these packages to help streamline the process so as to minimize your time away from your daily operations. But, we understand that each project is unique and would be more than happy to discuss a plan that better suits your needs.
How long will the session take?
The amount of time will vary depending on several factors. The package chosen, amount of images/ video clips, location, how quickly we receive the items. The session may take 60 minutes to several hours per photo/ film session.
What kind of license comes with the images?
You will have an exclusive and perpetual limited license for the images and videos that RTurn produces. RTurn Product Photography LLC.. retains the right to use the images in marketing materials and communications.
How do we add printed pictures?
All pictures must be transferred to digital prior to creating a video. This can be done either by the client or by us for an additional cost.
When will I receive the final product?
This will depend on the package chosen and when we receive the images, and whether there are additional photography and/ or filming sessions.
What happens if the pictures are lost or damaged in the mail?
As much as we would like to, unfortunately we cannot control what happens to your pictures when it is with the postal service or other shipping providers. We recommend taking extra precautions when packaging and choosing a shipping provider with reliable tracking.